Ebby and I are fans of Four Weddings and as of this summer, Four Houses on TLC.
When I realized we were making 4 stops on the Ebby's 15th Birthday Cupcake Crawl (Sweet at Downtown Crossing, Cakeology, Finale at Park Plaza, and Georgetown Cupcake), I devised our own version of their scoring. We had a total of 8 guests completing scoring sheets. Of course we had an overall impression score, from 1-10. Then we had three categories:
- Atmosphere
- Taste
- Customer Service
Just like on tv, I had the girls rank each bakery in each category, from 1-4. I assigned point values to the rankings (10pts for 1st, 7pts for 2nd, 4pts for 3rd and 1pt for 4th) and tallied up the scores. Very above board, almost scientific really. Let's see the results...
Overall Impression Score (1-10)
I'm going to share the average overall impression score for each stop:
I think we can see there's a two cupcakery race going here...
Now, for the individual categories.
Atmosphere
I told the girls to consider the decor, the seating, and the overall feel/style of each bakery.
Here I'll be listing the total amount of points for each stop for this category.
Sweet had the highest score for atmosphere with 71 total points. The girls love the pink and brown decor, especially the tufted pink leather banquette seating.
Cakeology came in 2nd for atmosphere with 59 total points. The girls loved the bright colors, funky seating and fun touches (hello, Panda trash can in the bathroom!).
Finale had the lowest score for atmosphere, garnering just 11 points. We were there just before they started seated dessert hours. That meant we were relegated to the outdoor seating. The bakery portion of Finale was a bit dark and moody for our scorers tastes.
Georgetown Cupcake came in 3rd place for atmosphere with 35 points. The space itself is clean and inviting with the cupcakes prominently displayed. And oh, there's a bedazzled green Kitchen Aid mixer! However, with plenty of company inside, it felt very crowded and we had to enjoy our cupcakes outside, a few doors down.
Taste
A very important category when scoring a cupcake!
Once again, Sweet scored highest with 71 total points for taste. The favorite flavors here were Cappuccino, Honey Lemon and Dark Chocolate. The cake was moist and flavorful and the cake/frosting ratio was pleasing.
Cakelology finished 3rd in this category with 32 total points. Chocolate and Red Velvet were popular flavors here. Everyone enjoyed the cupcakes here, but when forced to choose, other stops ranked higher. In the small sample I had here, I found the Red Velvet cake to be tasty but the cream cheese frosting was too heavy for my liking.
Finale finished last in the taste category, again scoring 11 total points. The cold temperature of the cupcakes and the overpowering amount of frosting contributed to the low ranking. The taste was actually pretty good, once things got to room temperature.
Georgetown Cupcake also scored high in the Taste category, earning 62 total points from our guests/judges. With the greatest available variety of flavors, we were able to sample several different cupcakes. Among the favorites were Mint Oreo and Red Velvet (which was actually green for a special Red Sox/Green Monster charity promo). Least favorite flavor (Ebby & I agreed): Vanilla Birthday cake. Too plain for our taste. Everything else was moist with a good balance of flavors. The frosting to cake ratio was very good along with being light and fluffy.
Customer Service
We all like to be treated, well, like Royalty, right?
Sweet ranked 3rd in the Customer Service category, tallying 35 total points. Though the shop wasn't crowded, our ordering was disjointed and confusing. They didn't have a bathroom and did not make any suggestion as to where to go. The staff wasn't rude by any means, but they weren't overly friendly.
At Cakeology on the other hand, the two staffers were quite friendly and accommodating. With a total of 65 points, they came in 2nd in the customer service category. They apologized profusely for the 'Cash Only' snafu (their credit card machine was down) and gave the Birthday Queen a free cupcake. They also helped me refill the girls' water bottles and had a large, clean bathroom.
Once again, Finale brought up the rear of our scores with just 8 total points for Customer Service. Apparently Royalty doesn't like being kicked to the curb. The staffer who served our cupcakes was pleasant but not overly welcoming. On the other hand, the two times I called the bakery ahead of time (to find out about hours and pre-order cupcakes), the people I talked to were very friendly and helpful.
Coming in first place for Customer Service was Georgetown Cupcake with 68 points. Apparently I'm not the only one who appreciates free stuff ☺. All of the staff members we encountered (line wrangler, cashier, cupcake expediter) were very friendly and also commented about Ebby's birthday and the sashes. Even though this was by far the busiest bakery, the staff did a great job making us feel special.
* * * * *
So there you have it, all of our scores for Ebby's 15th Birthday Cupcake Crawl through Boston. Did you do the math? Have you figured it out yet?
The winner, in a very close race, is...
Final rankings:
- 1st place, Sweet: 177 points
- 2nd place, Georgetown Cupcake: 165
- 3rd place, Cakeology: 156
- 4th place, Finale: 30
Congratulations Sweet!
Sweet certainly has the cutest shop, most adorable packaging and coolest seating. I must admit though, I thought Georgetown Cupcake would win. I mean, they have a tv show and delicious cupcakes ~ in the past I've had some less than stellar cupcakes at Sweet. It was a good day for Sweet though who overcame low customer service scores to take the crown in our very important, very official Ebby's 15th Birthday Cupcake Crawl!
No worries though, I'm sure the other bakeries will be given a chance at redemption during future visits to Boston...especially Georgetown Cupcake!
Over the next week I'll be posting more details about the rest of Ebby's {awesome} party ~ do check back!
Thanks for stopping by,
P.S. In case you missed it, read all about Ebby's 15th Birthday Cupcake Crawl here.